About Us:

At YAVICA, people are at the heart of everything we do. Founded in 2017 by a group of industry experts and tech enthusiasts, we have grown into a diverse and talented team from across the globe.

Spanning Asia, Europe, and North America, we combine our unique perspectives and skills with a shared mission: to provide the best end-to-end business solution for real estate visionaries. Our solutions are embedded in Microsoft Dynamics 365, leveraging its power to deliver innovative, scalable, and efficient tools for the real estate industry.

What makes YAVICA different? It’s our people. Here, every voice matters, and we support each other in achieving great things. We’re passionate about the real estate industry and the technology that fuels it, and we’re excited about the future as we continue to grow together.

About the role:

We are looking for a motivated and experienced Dynamics 365 Customer Engagement (CE) Functional Consultant who combines strong functional expertise with a solid understanding of technical aspects. You will help customers get the most out of their CE solution, troubleshoot complex issues, and collaborate closely with technical teams to deliver tailored enhancements. This role requires deep knowledge of CE modules and the ability to bridge functional and technical requirements.

What you will be responsible for:

• Manage a portfolio of clients and build strong partnerships based on trust and growth

• Analyse business processes and recommend improvements leveraging D365 CE capabilities

• Provide expert functional support for CE modules (Sales, Customer Service, Field Service, Customer Insights)

• Collaborate with technical teams to design and implement customizations, integrations, and extensions

• Perform root cause analysis for complex issues and ensure timely resolution

• Deliver training and guidance to customers on CE best practices and new features.

• Assist in solution design for new requirements, ensuring alignment with business goals.

• Communicate effectively with stakeholders and deliver presentations or demos when needed.

Core Skills Required:

1. Deep Functional Expertise in CE Modules – Sales, Customer Service and Customer Insights.

1. Power Platform Proficiency – Customizing Power Apps, Power Pages, and building workflows and Power Automate flows.

1. Technical Knowledge for Extensions – Understanding and ability to collaborate on JavaScript and C# plugins.

1. Integration Skills – Setting up Dual Write, managing data flows, and resolving integration errors between CE and FO.

1. CRM–FO Interaction Expertise – Strong understanding of Dynamics 365 CRM and Finance & Operations interaction.

You might be a great fit if you have: (requirements)

• Fluent in English and excellent communication skills.

• 5+ years of experience as a D365 CE Functional Consultant with exposure to technical aspects.

• Strong understanding of CE ecosystem and related technologies (Power Apps, Power Automate, Dataverse).

• Proven ability to manage multiple tasks in parallel while maintaining high quality and a positive mindset.

• Strong problem-solving skills and experience collaborating on Incident, Problem, and Change/Release Management.

• Excellent interpersonal and relationship-building skills with a track record of managing large accounts.

• Ability to work independently, take ownership of customer issues, and thrive in a multicultural environment across multiple time zones.

• Curious and eager to learn new technologies, investigate complex problems, and grow in a fast-paced environment.

Do you share our core values?

We believe that our values define who we are and how we work. If these resonate with you, we’d love to have you join us:

Empathy
People are the backbone of our business. We foster a healthy and supportive culture internally as well as in our customer and partner relationships.

Integrity
We do the right thing — even when no one is watching. We are admired and respected for our commitment to follow through and to do what’s right, not just what’s easy.

Consistency
As a global company, it’s important to us that all stakeholders experience consistency in everything we do and represent. We take pride in being dependable.

Transparency
We are committed to openness in all situations — even when we fail. We believe in clear communication delivered in a timely manner and take responsibility for our actions.

Respect
We demonstrate respect in all our interactions. We approach challenges and opportunities with positivity and seek to resolve matters in a constructive and meaningful way.

What we offer

At YAVICA, we care deeply about creating an environment where people thrive, both personally and professionally. Here’s what you can look forward to as part of our team:

• Work-life harmony: We offer flexibility to help you balance your work and personal life in a way that works best for you.

• Hybrid working: Whether you’re collaborating in the office or focusing from home, our hybrid work model empowers you to do your best work, wherever you are.

• Collaborative culture: No micromanagement here. We trust our team members and value everyone’s input. Your ideas and contributions matter.

• Growth opportunities: We’re invested in your development. Enjoy opportunities for training, skill-building, and career progression as YAVICA continues to grow.

• The tools to succeed: You’ll receive all the equipment you need to excel - from hardware to software, we set you up for success.

• Time to recharge: Paid time off isn’t just a perk; it’s essential. Take the time you need to rest, explore, and come back refreshed.

• World-class benefits: From comprehensive health insurance and pensions to parental leave, we’ve got you covered for life’s important moments.

At YAVICA, we celebrate individuality and diversity, committed to fostering a workplace where everyone is valued, regardless of background, identity, or ability. Join us in creating something extraordinary together.

If this sounds like a role for you, apply today.

If you have additional questions, reach out to career@yavica.com.