About Us:

At YAVICA, people are at the heart of everything we do. Founded in 2017 by a group of industry experts and tech enthusiasts, we have grown into a diverse and talented team from across the globe.

Spanning Asia, Europe, and North America, we combine our unique perspectives and skills with a shared mission: to provide the best end-to-end business solution for real estate visionaries. Our solutions are embedded in Microsoft Dynamics 365, leveraging its power to deliver innovative, scalable, and efficient tools for the real estate industry.

What makes YAVICA different? It’s our people. Here, every voice matters, and we support each other in achieving great things. We’re passionate about the real estate industry and the technology that fuels it, and we’re excited about the future as we continue to grow together.

About the role:

We are seeking a Director of Services for our YAVICA Nordics market, emphasizing delivery excellence across the entire client lifecycle. This key role involves overseeing daily operations, ensuring operational efficiency, and maintaining a high standard of delivery within the assigned client portfolio.

The Director of Services will be accountable for all aspects of management, operational effectiveness, and delivering outstanding service in their designated area.

This role reports directly to the Managing Director of the market 

Your key responsibilities:

Client portfolio responsibility being client relationship & Business Delivery, i.e., ensuring that a strong relationship is developed and maintained with the Clients.

Responsible for creating a pipeline of opportunities and driving these towards new projects and support, both within the Client portfolio and within a given area.

Responsible for the sales and presales activities.

Responsible for providing input to the budget and ensure to deliver as per the agreed and approved budget.

Service Delivery - Ensuring quality of delivered services to Client projects within the given portfolio, according to Group defined processes.

Responsibility for estimation, budgeting, and resource (utilization) within the team and across projects within the area of responsibility.

Monthly reporting on all ongoing projects and deliverables.

Team and Member Management (project managers, solution architects, functional consultants) - Assigning, recruiting, and supporting the career development of employees.

You might be a great fit if you: 

Can work independently, take full responsibility for your designated area, and escalate issues appropriately when needed. 

Demonstrate strong ability to manage both teams and client relationships.

Possess excellent problem-solving skills and experience collaborating on Incident, Problem, and Change/Release Management.

Have hands-on experience with Dynamics 365 ERP implementations or other major ERP solutions.

Communicate effectively in both written and spoken English, with strong interpersonal skills and relationship-building skills.

Are skilled at managing multiple tasks simultaneously while maintaining high-quality standards and a positive attitude.

Thrive in a multicultural environment and enjoy working with colleagues from around the world.

Are naturally curious and enjoy working in a fast-paced environment where you can continuously build and apply new skills.

Are comfortable working across multiple time zones, primarily within Europe. 

Do you share our core values?

We believe that our values define who we are and how we work. If these resonate with you, we’d love to have you join us:

Empathy
People are the backbone of our business. We foster a healthy and supportive culture internally as well as in our customer and partner relationships.

Integrity
We do the right thing — even when no one is watching. We are admired and respected for our commitment to follow through and to do what’s right, not just what’s easy.

Consistency
As a global company, it’s important to us that all stakeholders experience consistency in everything we do and represent. We take pride in being dependable.

Transparency
We are committed to openness in all situations — even when we fail. We believe in clear communication delivered in a timely manner and take responsibility for our actions.

Respect
We demonstrate respect in all our interactions. We approach challenges and opportunities with positivity and seek to resolve matters in a constructive and meaningful way.

What we offer:

At YAVICA, we care deeply about creating an environment where people thrive, both personally and professionally. Here’s what you can look forward to as part of our team:

• Work-life harmony: We offer flexibility to help you balance your work and personal life in a way that works best for you.
• Hybrid working: Whether you’re collaborating in the office or focusing from home, our hybrid work model empowers you to do your best work, wherever you are.
• Collaborative culture: No micromanagement here. We trust our team members and value everyone’s input. Your ideas and contributions matter.
• Growth opportunities: We’re invested in your development. Enjoy opportunities for training, skill-building, and career progression as YAVICA continues to grow.
• The tools to succeed: You’ll receive all the equipment you need to excel - from hardware to software, we set you up for success.
• Time to recharge: Paid time off isn’t just a perk; it’s essential. Take the time you need to rest, explore, and come back refreshed.
• World-class benefits (DK): From comprehensive health insurance and pensions to parental leave, we’ve got you covered for life’s important moments.

We celebrate individuality and diversity, committed to fostering a workplace where everyone is valued, regardless of background, identity, or ability. Join us in creating something extraordinary together.

If this sounds like a role for you, apply today.

If you have additional questions, reach out to career@yavica.com.